Refund Policy
Last updated: 10 October 2026
During the beta
Newplans is free during the beta. Nothing is charged, no payment details are needed, and the apps do not offer purchases, so there is nothing to refund.
Paid plans
If paid plans are introduced, their price, billing interval and features will be shown before you subscribe, and nothing will be charged without your agreement. This policy then applies, together with the renewal and cancellation terms in the Terms of Service.
Cancelling
Monthly plans can be cancelled at any time. Cancelling stops the next renewal: your plan stays active until the end of the period you have already paid for, and you are not charged again.
We do not give refunds or credits for partly used billing periods, unused features or unused seats, except where the law requires it. Nothing in this policy limits rights you have under consumer-protection laws that cannot be excluded.
Billing errors and duplicate charges
If you were charged by mistake, charged twice for the same period, or charged an amount different from the price you agreed to, tell us within 14 days of the charge and we will refund the incorrect amount to the original payment method once we have confirmed the error.
How to request a refund
Email support@newplans.xyz from the address on your account, with the workspace name, the date and amount of the charge, and what went wrong. You can also use the support form. We reply within a few working days.
Approved refunds go back to the payment method used for the charge. How long it takes to appear depends on your bank or card provider, usually 5 to 10 working days.
Changes to this policy
We may update this policy as our plans change. The latest version shows its “Last updated” date, and changes never apply to a charge made before them. See also the Terms of Service.